Frequently Asked Questions

Yes, as long as it gets 6–8 hours of light each day.

Keep out of reach as chillies can be extremely hot

Yes, our top priority is delivering healthy, thriving plants to your doorstep.

We offer a wide variety of plants. Explore our full plant collection.

Our plant delivery typically takes between 1-2 business days, depending on your location and the availability of the plant species.

You'll receive a tracking number once your order is dispatched. If you're in a remote area, delivery may take a little longer, but we ensure all plants are shipped in optimal conditions for freshness.

Yes! We offer next-day delivery options for select locations and plant varieties. If you need your plants urgently, simply choose the express shipping option at checkout.

Next-day plant delivery is subject to availability, so we recommend placing your order early in the day.

We take great care to ensure your plants arrive in perfect condition. Each plant is carefully packed in protective, eco-friendly packaging to prevent damage during transit.

If your plants arrive damaged or in poor condition, please contact us within 24 hours of delivery. We offer a hassle-free replacement or refund policy.

Our priority is ensuring that you receive healthy, thriving plants, so we take any issues seriously and resolve them quickly.

Plant delivery costs vary based on the size of your order and location. Standard delivery typically starts at £5.95, with free shipping on orders over £60.

We also offer expedited shipping options for faster delivery at an additional cost. You'll be able to see your total delivery cost at checkout before finalising your order.

We are committed to 100% customer satisfaction. If you're not completely happy with your plant purchase, we offer a hassle-free return, replacement, or refund policy.

Whether the plant arrives damaged or doesn't meet your expectations, our team will work quickly to resolve the issue to ensure you're satisfied with your order.

If you have any issues with your plant order, our customer service team is available to help. You can reach us via email, phone, or through our live chat on the website.

We aim to respond to all inquiries within 24 hours, ensuring your concerns are addressed quickly and efficiently.

In the rare event you receive the wrong plant, please contact us immediately.

We will send the correct plant as soon as possible and arrange for a return or keep policy for the incorrect item.

Our goal is to ensure you receive exactly what you ordered, and we will resolve the issue swiftly.

Yes! We all started gardening at some point and had no experience. In addition to our plant care guides and other information here, we offer free consultations and more extensive consultations and guidance sessions beyond that too.

Sign up for a free consultation or feel free to contact us by email or telephone if you need more extensive guidance or assistance.

Due to the perishable nature of plants, we generally do not ask for returns. If you have any concerns about your order or your plants, please reach out to our customer care team, and we will work to resolve any issues you may have promptly..